Privacy Policy

1. Who we are

ArenaXF is operated by Mwenendo Africa ("we", "us", "our"). We act as the data controller for personal information processed through this service.

2. Data we collect

• Account data: name, email, login credentials, display name.
• Profile and gameplay data: XP, mCoins, match history, stats.
• Support communications you send to us.
• Usage and device data: IP address, browser, device identifiers, telemetry.

3. Why we use it

To create and operate your account, deliver gameplay and matchmaking, prevent fraud and abuse, provide customer support, improve the product, and send service-related communications. Legal bases include performance of a contract, legitimate interests, consent (where required), and legal obligations.

4. Sharing

We share data with:

• Service providers (hosting, analytics, support tooling).
• Paddle.com, our Merchant of Record, for sale of subscriptions and mCoins, billing, tax compliance, refunds, and invoicing.
• Professional advisers (legal, accounting) where necessary.
• Authorities where required by law.

5. Retention

We retain personal data only as long as needed to provide the service and meet legal obligations. We delete or anonymise data when no longer required.

6. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or object to processing of your data, and withdraw consent at any time. You may also lodge a complaint with your local data protection authority.

7. Security

We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect your data.

8. Cookies

We use essential cookies to keep you signed in and limited analytics cookies to improve the service. You can manage cookie preferences through your browser settings.

9. International transfers

Where data is transferred outside your country, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

10. Contact

For privacy questions, contact Mwenendo Africa via the support channels listed in the app.